Scottish Parliament election results
Results of the Scottish Parliament Election held on 7 May 2026.
Complaints and compliments
Make a complaint about a council service, requests for service, our complaints procedure and what happens after you submit a complaint, how to give a compliment.
Request for service
Complaints may be made for many reasons, including:
- failure to provide a service
- inadequate standard of service
A routine first-time request for a service to be delivered is not a complaint, although we often receive requests of this nature through our complaints process.
If you are telling us about something for the first time
If you are telling us about something for the first time, please give us the opportunity to put things right before complaining. First contact the local service directly.
There are many ways in which you can contact us to request a service. Here are some of the most common reasons for requests for service which we often receive as complaints:
- report a non-recyclable waste collection problem
- apply for assisted bin collections
- order an extra large non-recyclable waste bin
- order a replacement non-recyclable waste bin
- report a recycling collection problem
- report a pothole or other damage to a road or pathway
- submit a compensation claim
- report a street lighting fault
- report dog fouling
- report fly-tipping
- report anti-social behaviour
- report a dead animal