Last Updated: 10am, Friday 13 November
As a result, the council has been unable to send or receive emails since yesterday evening (Thursday 12 November).
We want to reassure residents that our internal network remains entirely secure. This is an external technical issue affecting Microsoft’s global servers.
All council frontline services remain open and are operating normally.
How to contact us at this time
Urgent enquiries: please do not use email for urgent matters today. If you have an emergency or require immediate assistance, please contact our customer contact centre by phone on 030 3333 3000.
Non-urgent enquiries: if your request is not urgent, please hold off emailing us until the system is restored to prevent backlog issues.
Existing emails: please be aware that responses to any emails sent to the council since Thursday evening will be significantly delayed as we work through them once service is restored.
We apologise for any inconvenience this national outage may cause and appreciate your patience as we await Microsoft's restoration of services. We will continue to provide updates via our website and social media channels.