Contact us about your pension
We work on a hybrid model, both from home and in the office. Members and their representatives are welcome to visit our offices if they prefer to speak to us face to face.
However, members must make an appointment in advance so we can make sure that someone is available to see them.
Contact us to arrange a visit. We have private interview rooms so we can discuss matters confidentially.
When contacting us please quote your National Insurance number and date of birth so that we can identify the correct pension record.
Email: pensions@dumgal.gov.uk
Telephone: 01387 273855
Monday to Friday 9am to 5pm
Pensions Section
Dumfries and Galloway Council HQ
English Street
Dumfries
DG1 2DD
Your chance for feedback
Customer service is very important to us. If you have recently been in contact with the Pensions Section we are keen to have your feedback on the service you received. Please take a few minutes to complete our survey.