From 9 March, many customers will receive their annual Council Tax bill for the 2026/27 financial year by email, rather than by post. This will apply to customers where the council already holds a valid email address.
Sending bills by email means they can be delivered more quickly, are easier for customers to keep and refer back to. It also helps reduce printing, postage and the council’s carbon footprint.
If you have any questions about your bill, including how email billing works, you can read our guide: Annual Council Tax bills – your questions answered | Dumfries and Galloway Council
Paper billing will remain available
Paper billing is not being removed. Customers who prefer to continue receiving paper bills can opt out of email billing at any time, and paper bills will continue to be available for anyone who chooses this option.
Customers who do not read the email notifications about this change will also continue to receive paper bills.
Important information about amended bills
During an initial transition period, if a customer’s circumstances change after annual billing and an amended Council Tax bill needs to be issued, some amended bills may still be sent by post for a short period while systems are fully aligned.
Signing up or opting out
Customers who currently receive their Council Tax bill by post can sign up to receive it by email at any time using the online form. This allows you to choose email delivery of your Council Tax bill and update the email address where it is sent.
Register for paperless billing.
If you prefer to continue receiving your bill by post, you can opt out using the link provided in the email you receive, or by contacting Revenues and Benefits directly using the details below.
Privacy and support
You can read more about how the council uses personal data in relation to Council Tax billing in our updated Privacy Notice.
If you have questions or need support, please contact us:
- phone: 030 33 33 3005
- email: [email protected]
- visit: dumfriesandgalloway.gov.uk/council-tax