Care Call Service – Update to Caller ID Number

From Wednesday 4 June, Dumfries and Galloway Council will introduce a software update to the system used by our Care Call service.

Senior citizen using a laptop and receiving a reassuring phone call
Senior citizen using a laptop and receiving a reassuring phone call

We do not expect any disruption – support will continue as normal for service users. 

As part of this update, calls from Care Call will now come from 01302 333 999 instead of the previous 01387 number. This is due to a change in the system’s telephony setup.

If you or a family member uses Care Call, please be aware of this update and answer any calls from the new number.

For more information on the Care Call service, visit Care Call | Dumfries and Galloway Council