Service Update
Council email access is improving. Replies may still take longer than usual. For urgent council enquiries, call 030 33 33 3000 – read our latest news update.
Your eligibility for Discretionary Housing Payments and how to apply.
Discretionary Housing Payment is for people that get Housing Benefit or Universal Credit but still find it hard to pay their rent.
You may be entitled to a Discretionary Housing Payment if you receive Housing Benefit or Housing Costs within Universal Credit and any of the following apply:
You'll need to provide:
To apply you can also:
Telephone: 030 33 33 3006
visit a customer service centre
The amount of the award you are entitled to and how long you get it for will depend on your circumstances.
Full details will be issued to you once the decision has been made. This will include reasons for the decision and who any payments will be made to.
If you do not qualify, we'll tell you why. You can ask for a review if you do not agree with our decision. We'll send you a letter which explains how to ask us to review your case. We usually review cases within 5 working days.