Our Customer Strategy commits to putting customers at the heart of everything we do, delivering inclusive, accessible, and user-centred services that empower every resident, business, employee, and visitor to engage with the Council seamlessly.
Aim
Our aim is to provide services that are easy to understand, simple to use, and fair for everyone. By whatever way people contact the council their experience must be constructive, respectful and provide them with a positive outcome.
Delivery
Delivery of this strategy will allow us to better understand the needs of our customers. We can then focus on:
- Equipping our staff with the skills, tools, and support to deliver better customer outcomes.
- Providing compassionate, confident, and knowledgeable customer support for our communities.
Strategy
Document