Customer Experience Review
We are seeking views on people’s experiences of contacting and accessing council services, including what works well, what could be easier and what matters most.
Overview
We are reviewing how people contact and access council services, whether online, by telephone, by email or in person.
We want to understand what works well, where people encounter difficulties and what matters most when considering future improvements.
No specific changes have been agreed. Your feedback will be considered alongside other evidence and engagement activity to help inform the Customer Experience Review and any future recommendations that emerge from it.
How to take part
Complete our customer survey. It should take around 10 minutes, and you can take part whether or not you have contacted the council recently.
Please complete the survey by 10pm on Sunday 15 November 2026.
What happens next?
The findings from the review will be reported to the Enabling and Customer Services Committee in February 2027 for elected members’ consideration.
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